Last Updated: July 12, 2025

At Shaheenjo.com, we value your satisfaction and aim to provide quality products and service. Please read our refund and return policy carefully before making a purchase.

1. Eligibility for Return

We accept returns under the following conditions:

  • You received a defective or damaged product.

  • You received the wrong product (model/specification mismatch).

  • The product is unused, in its original packaging, and in resalable condition.

  • Return requests must be made within 3 days of delivery.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Products with physical damage caused after delivery.

  • Items that show signs of use or tampering.

  • Software products or digital items.

  • Products without original packaging or missing accessories.

3. Return Process

To initiate a return:

  1. Email us at info@shaheenjo.com with your order number and reason for return.

  2. Attach photos or videos if the product is defective or damaged.

  3. Our team will verify the issue and guide you through the return process.

4. Refund Policy

  • If your return is approved, we will process your refund within 7 business days after we receive the returned item.

  • Refunds will be issued via the original payment method.

  • Shipping fees are non-refundable unless the return is due to our error (wrong/defective product).

5. Exchange Policy

We offer exchanges only for the same product or a similar one of equal value (if available in stock). Exchange requests must also follow the 3-day return window.

6. Shipping Costs

  • You are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service for your returns.

7. Contact Us

If you have questions about our refund and return policy, feel free to contact us:

📧 Email: info@shaheenjo.com
📞 Phone: +962 799 455 412
📍 Address: Irbid – University Street – Arab Club Complex – Ground Floor