{"id":14,"date":"2024-06-04T13:34:58","date_gmt":"2024-06-04T13:34:58","guid":{"rendered":"https:\/\/shaheenjo.com\/?page_id=14"},"modified":"2025-07-12T19:12:17","modified_gmt":"2025-07-12T19:12:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shaheenjo.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64b8b06a e-flex e-con-boxed e-con e-parent\" data-id=\"64b8b06a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73e2d4e8 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"73e2d4e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\"><strong>Last Updated:<\/strong> July 12, 2025<\/p>\n<p>At <strong>Shaheenjo.com<\/strong>, we value your satisfaction and aim to provide quality products and service. Please read our refund and return policy carefully before making a purchase.<\/p>\n<hr \/>\n<h3>1. <strong>Eligibility for Return<\/strong><\/h3>\n<p>We accept returns under the following conditions:<\/p>\n<ul>\n<li>\n<p>You received a <strong>defective<\/strong> or <strong>damaged<\/strong> product.<\/p>\n<\/li>\n<li>\n<p>You received the <strong>wrong product<\/strong> (model\/specification mismatch).<\/p>\n<\/li>\n<li>\n<p>The product is <strong>unused<\/strong>, in its <strong>original packaging<\/strong>, and in <strong>resalable condition<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Return requests must be made within <strong>3 days<\/strong> of delivery.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>2. <strong>Non-Returnable Items<\/strong><\/h3>\n<p>The following items are <strong>non-returnable and non-refundable<\/strong>:<\/p>\n<ul>\n<li>\n<p>Products with <strong>physical damage<\/strong> caused after delivery.<\/p>\n<\/li>\n<li>\n<p>Items that show <strong>signs of use<\/strong> or <strong>tampering<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Software products or digital items.<\/p>\n<\/li>\n<li>\n<p>Products without original packaging or missing accessories.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>3. <strong>Return Process<\/strong><\/h3>\n<p>To initiate a return:<\/p>\n<ol>\n<li>\n<p>Email us at <strong><a href=\"mailto:info@shaheenjo.com\">info@shaheenjo.com<\/a><\/strong> with your order number and reason for return.<\/p>\n<\/li>\n<li>\n<p>Attach photos or videos if the product is defective or damaged.<\/p>\n<\/li>\n<li>\n<p>Our team will verify the issue and guide you through the return process.<\/p>\n<\/li>\n<\/ol>\n<hr \/>\n<h3>4. <strong>Refund Policy<\/strong><\/h3>\n<ul>\n<li>\n<p>If your return is approved, we will process your refund within <strong>7 business days<\/strong> after we receive the returned item.<\/p>\n<\/li>\n<li>\n<p>Refunds will be issued via the <strong>original payment method<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Shipping fees are <strong>non-refundable<\/strong> unless the return is due to our error (wrong\/defective product).<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>5. <strong>Exchange Policy<\/strong><\/h3>\n<p>We offer <strong>exchanges<\/strong> only for the same product or a similar one of equal value (if available in stock). Exchange requests must also follow the 3-day return window.<\/p>\n<hr \/>\n<h3>6. <strong>Shipping Costs<\/strong><\/h3>\n<ul>\n<li>\n<p>You are responsible for return shipping costs unless the product is defective or incorrect.<\/p>\n<\/li>\n<li>\n<p>We recommend using a <strong>trackable shipping service<\/strong> for your returns.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>7. <strong>\u0627\u062a\u0635\u0644 \u0628\u0646\u0627<\/strong><\/h3>\n<p>If you have questions about our refund and return policy, feel free to contact us:<\/p>\n<p>\ud83d\udce7 <strong>Email:<\/strong> <a href=\"mailto:info@shaheenjo.com\">info@shaheenjo.com<\/a><br \/>\ud83d\udcde <strong>Phone:<\/strong> +962 799 455 412<br \/>\ud83d\udccd <strong>Address:<\/strong> \u0625\u0631\u0628\u062f \u2013 \u0634\u0627\u0631\u0639 \u0627\u0644\u062c\u0627\u0645\u0639\u0629 \u2013 \u0645\u062c\u0645\u0639 \u0627\u0644\u0646\u0627\u062f\u064a \u0627\u0644\u0639\u0631\u0628\u064a \u2013 \u0627\u0644\u0637\u0627\u0628\u0642 \u0627\u0644\u0623\u0631\u0636\u064a<\/p>\n<p>\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Last Updated: July 12, 2025 At Shaheenjo.com, we value your satisfaction and aim to provide quality products and service. Please<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shaheenjo.com\/ar\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shaheenjo.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shaheenjo.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shaheenjo.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shaheenjo.com\/ar\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/shaheenjo.com\/ar\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/shaheenjo.com\/ar\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}